BSNL Dataone is God’s way of punishing you for your sins. I still remember how I got my broadband connection installed. It took me a week long of frequent visits, requests and clarifications. I begged them for a broadband connection! Not that I am a huge fan but they were and they still are the only broadband service provider in my locality. BSNL Dataone is the best if it keeps working. The moment it goes down you’re in hell baby! The customer care is helpless. The local exchange doesn’t know what broadband means. The billing screw-ups are the worst. So when you have to change your tariff plan you need to write an application and go to the nearest local exchange. Unlike Airtel where you simply have to make a call and they don’t take more than a day to change your tariff plan, BSNL Dataone can only change your plan from the next billing cycle. No there is no mantra involved. They simply don’t have a software capable of doing it.
So I get the application printed out, fax it to my dad, he signs on it and sends it back to me. I go to the telephone exchange. What follows might just prepare you for hell. I walk in for the millionth time. I have been a regular at the local exchange trying to get some or the other problem sorted out regarding my broadband connection. So I just go straight to the lady who takes these applications. She is operating on a computer in front of her like it’s an X-Box 360. Suddenly she walks out of the office. She comes back in after 10 minutes. She looks at her screen and is amazed. She tells everyone that she is downloading something and she can’t entertain any queries. No one in the room is shocked. I expect a screw-up everytime I go there. Some newbies hopelessly wait. I left the exchange. I came back in the evening. This time there was a different lady. She seemed like she’ll do something at least. When my turn came she simply told me she’ll have to re-enter her password so just hold on. I’ll hold on baby. For broadband I’ll do your veggies too! She thinks for a moment. Somehow she showed mercy and said she’ll do it. She took my application and I was like ‘Wow man!’ Now I really hope they change my plan to the unlimited one by next month. They have 3 full days to screw-up. I hope they don’t. I really hope they don’t!