So Airtel finally woke up! The only problem with Airtel was that it was sleeping for a long time in the online bill payment section as well as a facility for online mobile recharge (top-ups). Tata Indicom on the other hand has been quick to tap the unlimited potential in providing online bill payment facilities along with other value added services on their own website. For one thing, a consumer feels really secure while making an online bill payment at the service provider’s website itself. Other than being secure the payments are instant. A big advantage for people like me who end up making bill payments on the due date. Airtel did provide a Self Care facility on it’s website from the begining but it was way to buggy to enable anyone to feel good enough to make a payment there.
Seems like now they have launched a proper online billing mechanism which is similar to the one I have been using for paying my bills at Tata Indicom. The online bill payment facility is now quick (using EasyPay), instant and bug free. Prepaid mobile subscribers can also recharge (topup) their account online. Payments are accepted through Netbanking and Credit/Debit cards. Currently Airtel is offering online bill payments for post-paid mobile phone customers, telephone subscribers and broadband users.