I remember the first time I came to know about radio cabs, I felt an instant connection. The ability to call for a cab, anytime and anywhere, and with a promise of well behaved English speaking cab drivers, it made everything feel so good. I think Chandigarh was one of the first few cities to experience radio cabs.
Even though they were more expensive here, it felt like a convenience no one else could offer. Fast forward several years into the smartphone-filled scenario, taxi apps like Uber, Ola, Taxi for Sure, and others took things to the next level. Being able to call for a cab right from the app itself, to tracking the current location, and even getting a decent discount on the whole trip — it was just too good.
But then we’re not really living a perfect world. Are we? This happened, and all hell broke loose. The incident shed light on how taxi app companies had discovered a major loophole, and were operating without following proper legal procedures. Delhi, and now even Chandigarh, have started banning these app based taxi services.
The Delhi Police officials claimed they didn’t know about the app before the incident. To make matter worse, Uber doesn’t even run a call centre necessary to ensure proper customer support. The cops had to install the app, demand a cab, and then asked the cab driver to take them to the company’s offices. That’s sad.
Uber isn’t new to controversies in the country. Earlier the company was accused to bypassing the mandatory two-factor authentication according to regulations laid down by the Reserve Bank of India. Uber did manage to get a lot of attention that time, and even some support from users who claimed that it was a dick move on other radio cabs’ part to accuse Uber.
The latest incident, and the subsequent ban has put Uber, and other taxi app based companies in the limelight. These companies have put in a significant investment across the country, and they will do their best to comply by the regulations. But when they do, after some time, will people still trust them? Will you trust them for a late-night ride while all alone?