Indian Railways hit a home run when they launched their online ticket booking portal for trains. Booking a ticket at any Indian Railways counter was such a pain. The long queues, the smell of sweat and the ultra slow officials who’d blow up their computers by the time it’s your turn, everything contributed to booking a ticket, making the journey ugly even before it began. Online ticketing not only added to the revenues but also made it convenient for people like me to book and print tickets at the comfort of their homes.
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