Indian Railways hit a home run when they launched their online ticket booking portal for trains. Booking a ticket at any Indian Railways counter was such a pain. The long queues, the smell of sweat and the ultra slow officials who’d blow up their computers by the time it’s your turn, everything contributed to booking a ticket, making the journey ugly even before it began. Online ticketing not only added to the revenues but also made it convenient for people like me to book and print tickets at the comfort of their homes.
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Google’s Nexus One is taking the heat as it’s users have now started complaining about certain problems with Nexus One. Google might lose customers due to the lack of direct support channels as provided by other mobile phone manufacturers to it’s users. I bet users are missing the direct call to support option for Nexus One. Google has sold around 20,000 Nexus One phones in it’s initial launch period.
Some of the Nexus One users have complained about certain issues that affect the smartphone device and they’re desperately seeking help across various channels. One of my friend in the US who has bought a Nexus One claims he’s being pushed off from manufacturer HTC to Google and then to the mobile service provider and the loop goes on.
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