I love to shop online! It has come to a stage where I’d rather sit on my lazy ass and order things online instead of walking into an actual store. Buying offline is so 1995 for me now. I’ve spent a good five figure amount on online shopping this year alone. As much as I love to shop online, I hate it when an experience turns sour.
Zovi was a discovery I used to cherish. I hopped on to their site via a Facebook ad and became a loyal customer. I loved their simple yet elegant designs and the amazing online shopping experience. Everything was so awesome…until their logistics department and a horrible customer care executive ruined it all.
My case was simple – I bought a product, wasn’t satisfied with it and wanted to exchange it under their 30 day return policy. All seemed fine until a guy from their logistics department refused to carry a normal reverse pick-up from my place. I called up customer care and they promised a pick up the very next day. Still all is well.
Problem happens the next day. No one came to pick up the package while my folks at home waited all day long. The next day one of their customer support executives told me their pick up guy got confused/misled, apparently by me. That’s hilarious because no one from Zovi or their logistics partner arrived at my place and neither did I speak to any of those. On top of everything – their customer care executive accused me of asking for something more than what I deserved. I only asked for what you promised me in the first place. Not vanilla lies.
What followed was a horrible response from both the customer service executive and their logistics department. They couldn’t even settle a good excuse amongst themselves. When you take a customer for a ride, you need to make sure you lie properly at least.
The end result – Zovi lost a loyal customer. And did they just lose one? Well if I can count correctly – they lost me, my friends, my family, most of my Twitter followers and Facebook friends whom I’d highly recommend not to buy from Zovi. So there you have it, in a connected world e-commerce isn’t what it used to be. Zovi has multiple alternatives and if they continue taking their customers for granted, nothing good is going to come out of it.
Grow up, you morons!